Extras & Upgrades
The things a traveller can add on top of the trip — airport fast-track, extra luggage, a late check-out, a balloon ride. You keep them in one list, Sell → Extras (admins and managers), and add them to a B2B quote or to a booking.
The Extras List
Add extra asks for:
- Name and Category
- What it costs us — your supplier cost. Left blank, the extra is not priced, not free.
- What we charge — optional. Set a price and that is what the customer pays, with no margin added. Leave it blank and the price is the cost plus your margin.
- Per person or Per booking — a per-person extra is charged for every traveller
- Offer this extra — switch it off to stop offering it without deleting it
Amounts are in your rates currency. The list shows Name, Category, Cost, Price and Charged; search it, duplicate or delete a row, or import and export it as CSV like your other rates.
Screenshot: The Extras list: Name, Category, Cost, Price and Charged for each extra
On a B2B Quote
In the B2B calculator, tick extras in the Extras list. Each shows its price (“30 set”, “20 cost + margin”, or “not priced”) and whether it is per person or per booking. The chosen extras appear as lines marked Extra (or Extra · set price) and are included in the quote's price, at every group size of the rate sheet.
On a Booking
A booking's Extras and upgrades panel holds everything sold on top of the trip. Add offers two tabs:
- From the catalogue — your extras, the Options in this programme (the optional services set on the tour in Tour Manager), and attraction extras. Each has Add and As upgrade.
- Type it in — a one-off, as an Add-on or an Upgrade
An upgrade is priced as the difference — what the traveller pays on top of what is already included, not the new price. Prices are in the booking's currency: a set price is converted from your rates currency, and a cost is marked up by your default margin.
From Request to Sold
- Awaiting a price — a traveller asked for it; Price it
- With the customer — you offered it at a price
- Customer accepted — they said yes
- Sold — you clicked Confirm
Only Confirm changes what is owed: the extra is added to the trip total and balance (the deposit stays as it was — extras settle with the balance) and to the supplier manifest. An extra can also be Declined or Withdrawn; a sold extra is withdrawn, not deleted. Confirming, and withdrawing a sold extra, are for managers and admins; members price, offer and decline.
On Invoices and the Trip Page
Confirmed extras not yet invoiced are added to the next invoice as their own lines (“(upgrade)” for an upgrade) — never to a deposit invoice, and only in the invoice's currency. Once invoiced, an extra can no longer be changed. The client's shared trip page includes confirmed extras in its total.
In the Traveller Portal
Travellers see your offers under Options and upgrades and answer Yes, add it or No thanks — a yes is “Customer accepted”, and nothing is charged until you confirm. They can also ask for something else (Send request), which reaches you as “Awaiting a price” with a notification. Once you lock the booking's details, new requests are refused, but offers you already made can still be answered.